Shipping policy

Shipping policy

All orders are processed within 5 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note due to Covid restrictions and safety guidelines. There may be delays in placing your order and shipping.

If it’s been more than 10 days and you haven’t received your order confirmation, please contact us at: info@justbeyou.shop

Free shipping is offered storewide within New Zealand. This will be displayed at checkout.

Shipping option	Estimated delivery time	Price
New Zealand	28 business days	FREE

In-store pickup

Just be You does not allow store pick ups. This is an online store.

International Shipping

At present we are only offer shipping within New Zealand.

We will be offering shipping to more destinations soon. Please email us for more information: info@justbeyou.shop

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Just be You is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 28 days of receiving your shipping confirmation email, please contact us at info@justbeyou.shop with your name and order number, and we will look into it for you.

You can track your parcel using the link below

https://t.17track.net/en#nums=

Shipping to P.O. boxes

Just be You ships to PO Boxes

Refunds, returns, and exchanges

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return https://justbeyou.shop/policies/refund-policy  

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@justbeyou.shop with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@justbeyou.shop